Delivery and Returns

ROYAL MAIL STRIKES

Please note that we are unable to post on days that Royal Mail workers are on strike. Furthermore, the strikes are leading to delays so please take this into account when ordering.

Royal Mail have said that they will prioritise Tracked 24 parcels so please consider paying the small additional charge for this service at times when strikes are scheduled.

GENERAL

We seek to deliver orders in a secure manner and as promptly as is consistent with our commitment to individually test and prepare every razor so that our customers receive them in a “shave ready” condition. We do not usually ship on a Wednesday as we are busy with honing, website maintenance etc. but otherwise we ship every working day as follows. Orders which are for accessories only and which are received before midday (UK time) on a working day will usually be despatched the same day. Orders which include one or more razors will usually be despatched the next working day.

In the event that an item is out of stock or there is some other reason why there might be a delay, we will notify you by email of this.

Orders received over the weekend will be usually be despatched on the next working day if for accessories only, and on either the next working day or the day following if including a razor.

We will not process or despatch orders on weekends, UK bank holidays or other annual or occasional holidays which we will notify through the website.

PLEASE NOTE that we are unable to send bottles of aftershave or colognes over 150 ml to any overseas destination.

UK PRICES & DELIVERY

It is now a legal requirement for us to ship razors and blades in the UK using an age verified service.

All UK orders valued at £125 and above are sent free of charge through Royal Mail using the Tracked 48 service (2-3 working days). The Tracked 24 service (next working day) is available at additional cost.

UK orders under £125 will be subject to a delivery charge as follows:

£5.95 for Tracked 48 (2-3 working days, not guaranteed) or £8.95 for Tracked 24 (next working day, not guaranteed).

Orders may require a signature on delivery and all orders of razors or blades may require proof of age as the parcel will only be handed to someone who the Royal Mail are satisfied is over 18.

Delivery times are based on Royal Mail service definitions and are not guaranteed.

Please ensure that you have selected “United Kingdom” at the top left of the page. You will then see the prices applicable to the UK and which include VAT.

PRICES & DELIVERY IN EUROPE

All orders to other European countries valued at £125 and above are sent free of charge.

All orders under £125 will be subject to a delivery charge of £9.99.

Orders are sent using Royal Mail, should be received within 5-7 working days and will require a signature on delivery.

A full list of countries we classify as “European” may be found here http://www.royalmail.com/international-zones#europe

Please ensure that you have selected your country at the top left of the page. You will then see the prices applicable to you. These prices exclude VAT. You will be liable to import VAT on the goods purchased. There could also be duty although we understand that there is no duty on imports under 150 euros in value. There may also be a charge from the postal operator or courier for handling customs clearance.

More information about buying online from outside the EU may be found here.

Information specifically about buying from the UK after Brexit may be found here.

Please note that all such charges are the purchaser’s responsibility. Furthermore we cannot be responsible for any damage caused by any customs authority during any inspection, nor for any confiscation or seizure.

PRICES & DELIVERY FOR THE REST OF THE WORLD

All other international orders valued at £125 and above are sent free of charge.

All orders under £125 will be subject to a delivery charge of £12.50.

Orders are usually sent using Royal Mail, should be received within 8-10 working days and will require a signature on delivery. A tracked service will be used where the Royal Mail offers that facility. In certain cases we may use a courier company in which case we will advise you accordingly. If you specifically require a quicker service please contact us and we will do what we can to help.

Please ensure that you have selected your country at the top left of the page. You will then see the prices applicable to you. These prices exclude VAT.

Please note that you may be liable for local customs/import duties and associated charges and these are the purchaser’s responsibility. Furthermore we cannot be responsible for any damage caused by any customs authority during any inspection, nor for any confiscation or seizure.

Many countries allow imports without any duty being payable up to a specified value. We understand, for example, that personal imports into the USA will not attract duty if the value is under USD800. See US Customs & Border Protection site.

DELAYED OR LOST DELIVERIES

Although your order should arrive within the timescales stated above, there can be delays in the Royal Mail network, especially at busy times such as Christmas, during times of adverse weather conditions or strikes.

Please allow at least the time periods stated above before querying a delivery, particularly in the case of international deliveries, where extra delays can be caused by customs procedures in addition to those reasons mentioned above.

A lost parcel is a rare occurrence and typically an order that has not arrived in the time frames stated above usually arrives a few days later. If an order appears to be delayed please contact your local sorting office in the first instance to see if Royal Mail (or your local postal network provider) has attempted delivery and has not left a calling card.

If you have still not received your order then please contact us at adam@theinvisibleedge.co.uk.

RETURNS

We very much hope you will be pleased with your purchase from the Invisible Edge Ltd. However, if for any reason you wish to return goods, we are happy for you to do so, on the basis outlined below.

The first step is to notify us by email at adam@theinvisibleedge.co.uk You should please do this as soon as possible but in any event you must notify us within 14 days of receiving the goods. We will advise you how to return the goods to us. Returning the goods to us will be at your cost and risk. Provided the goods are returned in the same condition they were received, in their original packaging and are unused, we will be happy to refund the purchase price. For UK and EU deliveries we will also refund any delivery cost (but not any extra paid for an enhanced delivery service).

Please note that we cannot accept returns of goods which are “special orders” (i.e. the goods have been made specifically to the customer’s requirements).

For deliveries outside the EU we will charge (a) a restocking charge of 10% of the amount paid to cover administrative and postage costs plus (b) all actual customs and handling charges we incur as a result of it being returned.

Please ensure that the delivery address in your PayPal account is correct. Where a customer has supplied us with an incorrect address we will not be able to make any refund until the goods have been returned to us and will then have to charge for re-posting.

FAULTY GOODS

In the unlikely event that the goods you receive are defective, then please email us at adam@theinvisibleedge.co.uk You should please do this as soon as possible but for any defect which is evident from inspecting the goods you must notify us within 14 days of receiving the goods. We will advise you how to return the goods to us. The goods should be returned with all original packaging. Returning the goods to us will be at your cost and risk.

We will inspect the goods upon their return. If we agree that the goods are defective then we will be happy to refund the amount paid together with any reasonable postage costs incurred.

Please note that we cannot accept returns of goods which are “special orders” (i.e. the goods have been made specifically to the customer’s requirements).

PLEASE NOTE that the manufacture of the razors, and many of the accessories, we sell involves manual processes by skilled but fallible craftsmen. While you may return them under our returns policy above, we will not accept a claim that a razor is faulty as a result only of a wide/uneven bevel, hone wear or some minor blemish or variation in finish. In particular, all razor scales made from natural materials may vary significantly in colouring and figuring/grain.

CANCELLATION BEFORE DELIVERY

If you wish to cancel an order for any reason before we have sent it out then you may do so. Again please email us at adam@theinvisibleedge.co.uk. If however the order has already been despatched before we have seen your email, then the goods must be returned to us in accordance with our returns policy above.

Please note that we cannot accept returns of goods which are “special orders” (i.e. the goods have been made specifically to the customer’s requirements).

We reserve the right to cancel an order where we are or become aware that it has been placed by a minor.

Nothing in this policy shall operate to affect your statutory rights.

 

Customer Services
The Invisible Edge Ltd
Email – adam@theinvisibleedge.co.uk
Telephone – 01258 690550 (From UK)
Telephone – +44 1258 690550 (From outside UK)