Free worldwide Shipping on all razor orders over £125

Delivery and Returns

GENERAL

We seek to deliver orders in a secure manner and as promptly as is consistent with our commitment to individually test and prepare every razor so that our customers receive them in a “shave ready” condition. We do not usually ship on a Wednesday as we are busy with honing, website maintenance etc. but otherwise we ship every working day as follows. Orders which are for accessories only and which are received before midday (UK time) on a working day will usually be despatched the same day. Orders which include one or more razors will usually be despatched the next working day.

In the event that an item is out of stock or there is some other reason why there might be a delay, we will notify you by email of this.

Orders received over the weekend will be usually be despatched on the next working day if for accessories only, and on either the next working day or the day following if including a razor.

We will not process or despatch orders on weekends, UK bank holidays or other annual or occasional holidays which we will notify through the website.

PLEASE NOTE that we are unable to send bottles of aftershave or colognes over 150 ml to any overseas destination.

UK PRICES & DELIVERY

It is now a legal requirement for us to ship razors and blades in the UK using an age verified service.

All UK orders valued at £125 and above are sent free of charge through Royal Mail using the Tracked 48 service (2-3 working days). The Tracked 24 service (next working day) is available at additional cost.

UK orders under £125 will be subject to a delivery charge as follows:

£5.95 for Tracked 48 (2-3 working days, not guaranteed) or £8.95 for Tracked 24 (next working day, not guaranteed).

Orders may require a signature on delivery and all orders of razors or blades may require proof of age as the parcel will only be handed to someone who the Royal Mail are satisfied is over 18.

Delivery times are based on Royal Mail service definitions and are not guaranteed.

Please ensure that you have selected “United Kingdom” at the top left of the page. You will then see the prices applicable to the UK and which include VAT.

PRICES & DELIVERY IN EUROPE

All orders to other European countries valued at £125 and above are sent free of charge.

All orders under £125 will be subject to a delivery charge of £9.99.

Orders are sent using Royal Mail, should be received within 5-7 working days and will require a signature on delivery.

A full list of countries we classify as “European” may be found here http://www.royalmail.com/international-zones#europe

Please ensure that you have selected your country at the top left of the page. You will then see the prices applicable to you. These prices exclude VAT. You will be liable to import VAT on the goods purchased. There could also be duty although we understand that there is no duty on imports under 150 euros in value. There may also be a charge from the postal operator or courier for handling customs clearance.

More information about buying online from outside the EU may be found here.

Information specifically about buying from the UK after Brexit may be found here.

Please note that all such charges are the purchaser’s responsibility. Furthermore we cannot be responsible for any damage caused by any customs authority during any inspection, nor for any confiscation or seizure.

PRICES & DELIVERY FOR THE REST OF THE WORLD

All other international orders valued at £125 and above are sent free of charge.

All orders under £125 will be subject to a delivery charge of £12.50.

Orders are usually sent using Royal Mail, should be received within 8-10 working days and will require a signature on delivery. A tracked service will be used where the Royal Mail offers that facility. In certain cases we may use a courier company in which case we will advise you accordingly. If you specifically require a quicker service please contact us and we will do what we can to help.

Please ensure that you have selected your country at the top left of the page. You will then see the prices applicable to you. These prices exclude VAT.

Please note that you may be liable for local customs/import duties and associated charges and these are the purchaser’s responsibility. Furthermore we cannot be responsible for any damage caused by any customs authority during any inspection, nor for any confiscation or seizure.

Many countries allow imports without any duty being payable up to a specified value. We understand, for example, that personal imports into the USA will not attract duty if the value is under USD800. See US Customs & Border Protection site.

DELAYED OR LOST DELIVERIES

Although your order should arrive within the timescales stated above, there can be delays in the Royal Mail network, especially at busy times such as Christmas, during times of adverse weather conditions or strikes.

Please allow at least the time periods stated above before querying a delivery, particularly in the case of international deliveries, where extra delays can be caused by customs procedures in addition to those reasons mentioned above.

A lost parcel is a rare occurrence and typically an order that has not arrived in the time frames stated above usually arrives a few days later. If an order appears to be delayed please contact your local sorting office in the first instance to see if Royal Mail (or your local postal network provider) has attempted delivery and has not left a calling card.

If you have still not received your order then please contact us at adam@theinvisibleedge.co.uk.

RETURNS

We very much hope you will be pleased with your purchase from the Invisible Edge Ltd. However, if for any reason you wish to return goods, we are happy for you to do so, on the basis outlined below.

The first step is to notify us by email at adam@theinvisibleedge.co.uk You should please do this as soon as possible but in any event you must notify us within 14 days of receiving the goods. We will advise you how to return the goods to us. Returning the goods to us will be at your cost and risk. Provided the goods are returned in the same condition they were received, in their original packaging and are unused, we will be happy to refund the purchase price. For UK and EU deliveries we will also refund any delivery cost (but not any extra paid for an enhanced delivery service).

Please note that we cannot accept returns of goods which are “special orders” (i.e. the goods have been made specifically to the customer’s requirements).

For deliveries outside the EU we will charge (a) a restocking charge of 10% of the amount paid to cover administrative and postage costs plus (b) all actual customs and handling charges we incur as a result of it being returned.

Please ensure that the delivery address in your PayPal account is correct. Where a customer has supplied us with an incorrect address we will not be able to make any refund until the goods have been returned to us and will then have to charge for re-posting.

FAULTY GOODS

In the unlikely event that the goods you receive are defective, then please email us at adam@theinvisibleedge.co.uk You should please do this as soon as possible but for any defect which is evident from inspecting the goods you must notify us within 14 days of receiving the goods. We will advise you how to return the goods to us. The goods should be returned with all original packaging. Returning the goods to us will be at your cost and risk.

We will inspect the goods upon their return. If we agree that the goods are defective then we will be happy to refund the amount paid together with any reasonable postage costs incurred.

Please note that we cannot accept returns of goods which are “special orders” (i.e. the goods have been made specifically to the customer’s requirements).

PLEASE NOTE that the manufacture of the razors, and many of the accessories, we sell involves manual processes by skilled but fallible craftsmen. While you may return them under our returns policy above, we will not accept a claim that a razor is faulty as a result only of a wide/uneven bevel, hone wear or some minor blemish or variation in finish. In particular, all razor scales made from natural materials may vary significantly in colouring and figuring/grain.

CANCELLATION BEFORE DELIVERY

If you wish to cancel an order for any reason before we have sent it out then you may do so. Again please email us at adam@theinvisibleedge.co.uk. If however the order has already been despatched before we have seen your email, then the goods must be returned to us in accordance with our returns policy above.

Please note that we cannot accept returns of goods which are “special orders” (i.e. the goods have been made specifically to the customer’s requirements).

We reserve the right to cancel an order where we are or become aware that it has been placed by a minor.

Nothing in this policy shall operate to affect your statutory rights.

 

Customer Services
The Invisible Edge Ltd
Email – adam@theinvisibleedge.co.uk
Telephone – 01258 690550 (From UK)
Telephone – +44 1258 690550 (From outside UK)

Reviews

  • “Just a quick note to say many thanks for the terrific job you did with that wedge. It went through my stubble like a knife through butter. Superb shave!”

    Adrian B

  • “Thank you so much for your help; the last couple of shaves I have had this week have been nearing perfect. This has been so gratifying, as I feel I can now use the razor to its fullest, and it may become the treasured possession I hope it to be.” “Your service has been absolutely perfect; I couldn’t ask any more of you, thank you once again.”

    Aeneas C

  • “I just wanted to say that the Puma shaves perfectly, great job on getting a new edge on it! I am extremely happy with the results and that this 60 year old razor is now back in action, after who knows how long. Top job!”

    Daniel B

  • “Thank you Adam. Sincerely appreciate your excellent customer service.”

    John A

  • “I just want to say that I’ve received the razor and used it and, without exaggerating, it’s now unbelievable. Can’t thank you enough, and to think I’d be scraping away and wondering why it wasn’t efficient straight from the retailers.”

    Liam C

  • “Hi Adam the T.I.Spartacus has arrived and I have to say that it is immaculate, that includes the scales as well. It sure is a eye catcher and I couldn’t be more pleased with it. Thanks very much.” [6/8 festonne spine, desert ironwood scales]"

    Peter H

  • “Absolutely excellent service from start to finish. Always answered queries clearly and concisely and gave sound advice. I was steered away from potentially spending more than I had to, given my relative beginner status. Will definitely shop here again! Cheers, Adam”

    Tom G

  • “Received my blades back today. Just completed a shave. Was the best shave I’ve had since I started using a straight razor, approx 4 years ago. A great service, thank you!”

    Trevor S

  • “Without my knowledge my wife purchased a Thiers Issard desert ironwood scales for me, and I must say what a fantastic blade it is. I have had the opportunity to use it a few times it beats my old straight razor hands down which I recently had honed by you which was a very good shave on return but I must say on receiving my new straight razor I am blown away by the result. God bless my wife and thank you for the supply of such a fine piece of engineering. I would not deal with anyone other than the Invisible Edge.”

    William B

  • “I just returned to the office after a week-long holiday and opened my package. I can’t even begin to describe how much the razor has exceeded my expectations! Thanks for all your help!”

    Vince H

  • “Hi Adam …. I got the razors back in Saturday. They shave great! Thanks for the prompt and friendly service.”

    Aaron H

  • “Just to let you know that the razor arrived safely this morning. But I also want to thank you so much for the excellent service you have given me. The razors come back wonderfully restored – a pleasure to use. Your admin is so efficient and clear about where things are up to. However, your efficiency and courtesy in providing your service has made it a real pleasure. Makes me wish I had another razor to send!”

    Adrian R

  • “Hey Adam. Got the Dovo. Simply a beaut. Many many thanks for sending it out to me today” [Dovo Stainless Steel Buffalo Horn IE010041]

    Alan C

  • “I got the razor back safe and sound last week and used it for the first time at the weekend – Perfect! Thanks for your help”

    Alan M

  • “Many thanks for honing and re-pinning my Puma razor. I’m delighted with how smooth and sharp it is, it’s probably the best shave I’ve ever had. I have sensitive skin and not a single nick or bit of irritation.”

    Alex K

  • “I ordered a dovo razor, razor oil and a strop. Fast and well packaged delivery. Really well sharpened and oiled razor. Rated 10 and praise. I will buy other items from them. Recommended. You are very good, keep it up guys.”

    Andrea P

  • “Just shaved with the newly-honed razor. Amazingly smooth- absolutely delightful experience. Thanks very much.”

    Andrew S

  • “Just wanted to say thank you for the advice you have been able to provide on straight razors, honing and stropping. I recevied your honing stones this morning and following your advice I’ve been able to restore the edge of my Boker King Cutter and once again enjoy a pleasant shave with no pulling/tugging. I did purchase a Dovo Astrale from you 5-6 months ago, this is still wonderfully sharp, no need to re-hone this baby yet. I so use the two straights alternately so it is a true credit to your professionalism and workmanship. Just wanted to let you know my appreciation for your advice and work, and once again thank you for inspiring the confidence in myself to give it a go.”

    Andy D

  • “Just got around to trying this razor after getting it from you last week – holy cow, the edge on this thing is nuts. I thought I was getting good at putting my own edges on razors but this was was in another league compared to anything I’ve had from anyone else or my own honing.”

    Andy S

  • “It’s Arran here again wanting to firstly say a huge thank you for my recent purchase it’s been a revelation and am glad to say my technique is improving each shave and very much enjoying the straight razor experience! Even so much so that I’m already wanting to add to my razor collection”

    Arran D

  • “Just to let you know the razor arrived safe and sound and looks absolutely fantastic. Many thanks – and hopefully will be shopping with you in January!”

    Avril M

  • “Just got it. Absolutely sensational!”

    Catalin S

  • “… the Spartacus razor was here awaiting our return and it is absolutely STUNNING!!! The rams horn is really something else and the blade itself is a complete work of art. He is over the moon. And the brown leather holder is perfect for it”

    Christy F

  • “Received package thanks. Never used a straight razor before. Just had a go and perfect. No cuts and I used both hands as the experienced boys do. Maybe beginers luck mind, however I did take my time as i was really nervous. I think im converted now.”

    Dan H

  • “I have just shaved with my beautiful Dovo Natural Razor and what a lovely experience, ready to go, super sharp and the shave I have been looking for for so long. Delivery was exactly as stated. Your advice was spot on. So nice to deal with a great company like yours.”

    David H

  • “I really appreciate the care you’ve shown in this. It’s probably fair to say that this is the best customer service I’ve ever received when buying something online before. I really appreciate it.”

    David L

  • “Hi I would just like to say I’m extremely happy with my new razors especially the boker what a beautiful piece. The quality is outstanding and the service I’ve had from you has been exceptional I’ve only had a handful of open shaves so far but thoroughly enjoying every part of the new shaving even the little nicks I’m getting but a little more practice and I’ll get there. All your products that I’ve tried so far have also been very good so I will use no other company for shaving products other than the invisible edge.”

    David M

  • “I would like to say a big thank you for the help and advice with my first straight razor purchase. You saved me money in addition to providing the highest standard of service. I will now recommend anyone new or skilled to you, and will continue my trading with only you. My razor arrived in no time and sharper than I thought possible.”

    David O’C

  • “Would just like to say thank you for this new razor [IE030205] it’s absolutely beautiful and after a short test it’s pinging hair away like its nothing. I’m actually pleased the previous razor was out of stock, and have just ordered a pouch to go with. Thank you again.”

    David R

  • “Just to let you know that the razor arrived today and I couldn’t be happier with my purchase. First shave done and I’m very happy with the size/weight/finish of the razor. Many thanks for your advice/information the other day and I look forward to doing business with you in the future.”

    David S

  • “Received my newly sharpened razor today. Looks great cannot believe how sharp and clean and shiny it looks. All trace of rust has gone. Thanks for an excellent job.”

    Derek W

  • “I just want to thank you for your support in every step of my purchase. I liked my strop and whetstone but the straight razor, I can’t describe it with any word. I am using a different brand and this is my first Thiers and it is like the Nirvana of the straight razors. From now on I have a 7/8 war axe :)”

    Devrim A

  • “FYI, I received the TI and used it for the first time this evening. The razor shaves like a dream and I am really impressed with the quality of the workmanship – great razor!”

    Frank B

  • “I have just received the parcel, this razor is like a piece of art… Thank you so much !”

    Gagik M

  • “Hi Adam received the Ralf Aust and just wanted say what a razor and what a shave” [Ralf Aust 6/8 Horn, French Point IE280002]

    Gary H

  • “I have made several purchases from Invisible Edge now. They are always friendly, able to offer expert advice on all aspects of cut throat razor shaving and their products are fantastic.”

    Gary J

  • “I am writing this to express my 100% satisfaction with your products,and information from your website. So happy to be one of your customers. Thank you.”

    Gary M

  • “Brush arrived OK. Very pleased with the quality for the price. Super soft yet firm enough. Beats the competition by some margin. Many thanks.”

    Geoff B

  • “Just thought I’d let you know my Ralf Aust razor arrived. It’s a beautiful piece of craftsmanship and a pleasure to use. Thank you for the swift posting and I will definately use your company again.”

    Graeme M

  • “Many thanks for the service over the past few months. I have ordered numerous items from the website and I am delighted with them; the craftsmanship is exquisite. Thank you for providing an excellent source of goods that are usually so difficult to come by. I used to find shaving tedious but now it is an absolute joy and a relaxing experience”

    Hugo H

  • “Received [Aust 5/8] last Friday and used this weekend and last. It’s an absolute joy to use — far exceeds other straight razors I’ve used. Extremely pleased all round — many thanks for your help and advice.”

    Harry H

  • “Package received and I’m very happy and delighted with my Iwasaki razor and strop. I will be buying from you again. Cannot believe how sharp this razor is…..plus protective packaging was very good”

    Graham S

  • “Hi, received my razor and strop today, just opened it and it’s an amazing looking blade. Think I made a good choice, thanks so much.”

    Graham B

  • “All was received and very pleased with the products and service – I definitely look forward to using your services again in the future.”

    Ian H

  • “A great big thank you to you and your team the stone is beautiful wonderful colour, the stone was packed to perfection. Very happy with both my stones from you and your team.”

    Ian K

  • “I ordered the Dovo Bismark (and other bits) from you on Friday afternoon. Just a quick message to say a big thanks for your advice (and patience). Everything turned up this morning and just tried my new Bismark this evening. Just amazing. It felt so much easier to use than the shavette I’ve been using and has to be the closest shave I’ve ever had. It must be beginers luck as I have got away without nicking myself too. I’m definitely a convert now.”

    Ian P

  • “Hi Adam,That was quick, they arrived yesterday morning! You’ve done a brilliant job, thank you. They look great and I can’t wait to try them out”

    Ian R

  • “I would like to thank you for all your help and advice about picking a straight razor. I have taken my first shave and I am extremely pleased with the results. Super sharp. Fantastic service.”

    Ian Y

  • “Thanks for your good services. I will come back to you soon for my next razor and shaving accessories”

    Ioannis C

  • “Goods received. All good. Very fast! Very impressed with the strop bed. I’ll be back.”

    Jack C

We have always used the term "straight razor" but in truth most people know this type of razor as a "cut-throat razor" or, less frequently, as an "open razor". It really doesn't matter, all these terms relate to the same implement.

We have a variety of razor starter kits which include everything necessary to start your venture into straight razor shaving. They also make an ideal shaving gift. This section also includes some entry level razors which are good choices for a beginner. Alternatively you can put together your own choices and perhaps upgrade the razor or strop. Please just ask if you need help.

We ship Worldwide, and shipping is free to all countries for orders over £125, but there is a charge for orders of a lower value. Full details may be found in our Delivery and Returns Policy. Prices are determined in GBP. For your convenience you are able to see indicative prices in U.S. Dollars and Euros but payment will be taken in GBP and there will inevitably be some variation to the U.S. Dollar and Euro prices shown. We accept payment by all major credit and debit cards as well as through Paypal.

If you are just starting out with a straight razor then we have a wealth of information on the website for beginners. Please visit our Information section which includes advice about choosing a cut-throat razor, how to strop a razor and much more. We are also always happy to offer advice and assistance where we can. Please just ask.

Our aim is to help our customers keep their razors in use. Now and again every razor will benefit from being honed. As not all our customers wish to learn how to hone we offer a straight razor honing and stropping service where we will sharpen your cut-throat razor on our premises and return it to you. This service is available for all razors we sell, vintage razors and some other brands of new razor but there are brands of new razor that we will not accept. Please see our Sharpening Service section for more details. We also offer a service to fit scales (razor handles) purchased from us.

This term relates to the fact that once unfolded from the scales (i.e. the handle) the razor's edge is open or unprotected, as opposed to a safety razor where the edge is shielded to some extent.