Terms and Conditions
This website is operated by The Invisible Edge Ltd., a company incorporated in England & Wales, reg. no. 07903928, registered office address 7 Tannery Court, Charlton Marshall, Blandford Forum, Dorset DT11 9NF.
These terms and conditions govern the use of this website and every purchase of goods by any person (“you”/“customer”) from The Invisible Edge Limited (“us”/“we”/“our”). Please note that by placing an order with us you agree to be bound by these terms and conditions. We reserve the right to revise and amend these terms and conditions at any time (in respect of any subsequent orders). Nothing herein shall operate to exclude or limit any of your statutory rights.
As it is illegal to purchase razors or knives in the UK when under the age of 18, by placing an order with us you are confirming you are at least 18 years of age.
2. PRODUCT DESCRIPTIONS AND USE
The application and use of the goods is the absolute responsibility of the customer. Any advice and information provided by us, whether verbally, or in writing, is given in good faith but without liability on our part.
Due to browser software limitations and screen resolutions the colours of goods may vary slightly from those shown in the photographs on the website. Furthermore, the images are for illustration purposes only and, unless otherwise stated, are not images of the specific item offered for sale. Whilst we make every effort to ensure these images are as accurate as possible we shall not be liable for any differences between these images and the actual product. Furthermore, the colouring and figuring of natural products can vary significantly. If you have specific requirements as to colour, marking or otherwise please contact us by email at firstname.lastname@example.org before purchase.
Whilst we make every effort to give accurate information and technical specifications of products, these are given for guidance only and in good faith but no responsibility is accepted for any errors or omissions on our part.
3. PRICING & AVAILABILITY
All orders are subject to acceptance and are accepted subject to stock availability. As we process your order we will email you if that product is out of stock. We may offer you the opportunity to purchase an item of at least equivalent specification and value to the one you have ordered. Alternatively you may be offered the opportunity of waiting until the item is in stock again. In this case we will do our best to give accurate restocking times but these cannot be guaranteed. If we are out of stock and you do not wish to wait or accept an alternative product then you will be entitled to cancel the order and will receive a full refund. If we contact you about stock availability and do not receive a response within a reasonable period of time we will cancel the order and refund you.
Prices are liable to change at any time but any such change will not affect orders in respect of which we have already sent a confirmation email.
We reserve the right to cancel an order and refund if we have made a genuine error in pricing.
Prices applicable to the UK include VAT. In all other cases prices do not include VAT or any other local taxes, duties or charges that may be applicable. Where we ship to any country outside of the UK the customer is the importer to that country and it is the sole responsibility of the customer to determine and meet any applicable charges.
Dates for delivery are given in good faith and as accurately as possible, but are not guaranteed. Time shall not be of the essence for any order. We shall not be liable for any delay in delivery caused by any shortage of supplies, lack of communication from the customer, delay caused or contributed to by any postal or courier engaged to deliver products or by any other cause or thing outside our control including, but not limited to, any labour dispute, civil commotion, natural catastrophe, or any action or restriction imposed by any regulatory or enforcement authority.
Where it is agreed that a customer may pay for goods by instalments, the customer shall not be entitled to cancel the order, to refuse to accept the goods (unless defective) or to pay the balance of any instalments.
Where we are unable to fulfil an order within a reasonable period of time due to our inability to secure appropriate goods from a supplier, we reserve the right to cancel the order. Our liability in such circumstances shall be limited to repayment of any deposit or payments made by the customer.
Customers right to cancel any order or to return any goods shall be governed by our Delivery and Returns Policy in place at the time of ordering and the policy forms part of these terms and conditions. Goods cannot be returned except in accordance with such policy.
All goods returned to us must be securely and properly packaged, labelled correctly and returned to us with any postage charges paid, including if appropriate any insurance charges. We will not accept any goods where the postage has not been paid or insufficiently paid. The goods are at customer’s risk until in our possession. We shall not be liable for any damage to goods caused in transit.
Unless otherwise agreed in writing, goods will not be despatched until payment has been made in full and in accordance with such payment methods as shall be in use by us from time to time.
We do not accept payment by Paypal or card where the delivery address is a forwarding agent (other than BFPO). In such cases please request our bank details and make payment by a direct bank transfer. If payment is made by Paypal or card then this will be refunded, less the charges levied on us by Paypal or our card processor.
6. PROPERTY IN GOODS
Property in and title to goods will not pass to the customer until we have been paid in full, but risk in goods shall pass to the customer at the time of delivery.
7. DAMAGE TO GOODS
Claims for damage to goods or for any partial loss of goods or shortage must be notified immediately on receipt by email to us and the carrier if appropriate, and in any event within 14 days of receiving the goods. Failing this we shall not be liable in respect of any such claim and the goods will be deemed to have been delivered in full. In any event, our liability in respect of claims for damage to or loss of goods in transit shall not extend beyond an obligation either to repair or replace any such goods or to pay the invoice price of the goods.
8. OUR LIABILITY
We warrant that all goods supplied by us will be of satisfactory quality at time of delivery. Our liability in respect of any product purchased from us is limited to the purchase price of that item. This does not, however, limit our liability where death or injury is caused by our negligence, our liability under section 2(3) of the Consumer Protection Act 1987, our liability for any loss caused by fraud or other matter where it would be illegal for us to exclude, or attempt to exclude our liability.
We shall not be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings or for any indirect or consequential loss or damage howsoever caused, whether by tort, breach of contract or otherwise even if foreseeable.
9. TRADE MARKS AND COPYRIGHT
All rights reserved. “Dreadnought” and “Dominator” are registered trade marks belonging to us. “The Invisible Edge” and the IE cartouche logo are trade marks of ours. Unless otherwise stated, copyright in all product images and all text on the site is copyright The Invisible Edge Ltd. © 2015-2022 and save as provided below shall not be reproduced in whole or in part without our prior written consent.
10. USE OF WEBSITE
You are permitted to browse this site and to reproduce extracts by way of printing, downloading to a hard disk and by distribution to other people but, in all cases, for non-commercial, informational and personal purposes only. No reproduction of any part of the site may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or site, whether in hard copy or electronic format, including posting to any other site. Any reproduction shall acknowledge The Invisible Edge Ltd as being the owner. No other licence or right is granted.
11. LAW & JURISDICTION
Contracts for goods purchased from us shall be governed by English law and in respect of any dispute arising out of, or in relation to, any such contracts the customer hereby submits to the non-exclusive jurisdiction of the courts of England & Wales.
“Just a quick note to say many thanks for the terrific job you did with that wedge. It went through my stubble like a knife through butter. Superb shave!”
“Thank you so much for your help; the last couple of shaves I have had this week have been nearing perfect. This has been so gratifying, as I feel I can now use the razor to its fullest, and it may become the treasured possession I hope it to be.” “Your service has been absolutely perfect; I couldn’t ask any more of you, thank you once again.”
“I just wanted to say that the Puma shaves perfectly, great job on getting a new edge on it! I am extremely happy with the results and that this 60 year old razor is now back in action, after who knows how long. Top job!”
“thank you so much for the excellent advice and service I received from yourselves in the run up to and buying my first straight razor. Top class all the way. I’ve used it a couple of times (first time took me an hour as I was “respecting the blade” lol) but I’m improving thankfully”
“Thank you Adam. Sincerely appreciate your excellent customer service.”
“I just want to say that I’ve received the razor and used it and, without exaggerating, it’s now unbelievable. Can’t thank you enough, and to think I’d be scraping away and wondering why it wasn’t efficient straight from the retailers.”
“Hi Adam the T.I.Spartacus has arrived and I have to say that it is immaculate, that includes the scales as well. It sure is a eye catcher and I couldn’t be more pleased with it. Thanks very much.” [6/8 festonne spine, desert ironwood scales]"
“Absolutely excellent service from start to finish. Always answered queries clearly and concisely and gave sound advice. I was steered away from potentially spending more than I had to, given my relative beginner status. Will definitely shop here again! Cheers, Adam”
“Received my blades back today. Just completed a shave. Was the best shave I’ve had since I started using a straight razor, approx 4 years ago. A great service, thank you!”
“Without my knowledge my wife purchased a Thiers Issard desert ironwood scales for me, and I must say what a fantastic blade it is. I have had the opportunity to use it a few times it beats my old straight razor hands down which I recently had honed by you which was a very good shave on return but I must say on receiving my new straight razor I am blown away by the result. God bless my wife and thank you for the supply of such a fine piece of engineering. I would not deal with anyone other than the Invisible Edge.”
“I just returned to the office after a week-long holiday and opened my package. I can’t even begin to describe how much the razor has exceeded my expectations! Thanks for all your help!”
We have always used the term "straight razor" but in truth most people know this type of razor as a "cut-throat razor" or, less frequently, as an "open razor". It really doesn't matter, all these terms relate to the same implement.
We have a variety of razor starter kits which include everything necessary to start your venture into straight razor shaving. They also make an ideal shaving gift. This section also includes some entry level razors which are good choices for a beginner. Alternatively you can put together your own choices and perhaps upgrade the razor or strop. Please just ask if you need help.
We ship Worldwide, and shipping is free to all countries for orders over £125, but there is a charge for orders of a lower value. Full details may be found in our Delivery and Returns Policy. Prices are determined in GBP. For your convenience you are able to see indicative prices in U.S. Dollars and Euros but payment will be taken in GBP and there will inevitably be some variation to the U.S. Dollar and Euro prices shown. We accept payment by all major credit and debit cards as well as through Paypal.
If you are just starting out with a straight razor then we have a wealth of information on the website for beginners. Please visit our Information section which includes advice about choosing a cut-throat razor, how to strop a razor and much more. We are also always happy to offer advice and assistance where we can. Please just ask.
Our aim is to help our customers keep their razors in use. Now and again every razor will benefit from being honed. As not all our customers wish to learn how to hone we offer a straight razor honing and stropping service where we will sharpen your cut-throat razor on our premises and return it to you. This service is available for all razors we sell, vintage razors and some other brands of new razor but there are brands of new razor that we will not accept. Please see our Sharpening Service section for more details. We also offer a service to fit scales (razor handles) purchased from us.
This term relates to the fact that once unfolded from the scales (i.e. the handle) the razor's edge is open or unprotected, as opposed to a safety razor where the edge is shielded to some extent.